Shipping Policy

At a Glance

• We ship to: Canada, United States, and select international destinations
• Processing time: 1 to 2 business days
• Free shipping thresholds: Canada CAD $100+, US USD $100+, International CAD $175+
• Carriers: Canada Post, UPS, USPS

Where We Ship

We currently ship to the following countries:

• North America: Canada, United States
• Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom
• Oceania: Australia, New Zealand

If you don't see your country listed, we don't currently ship there. We may expand our shipping destinations over time.

Processing Time

Orders are processed and shipped within 1 to 2 business days of being placed (Monday to Friday, excluding Canadian statutory holidays). Orders placed on weekends or holidays are processed the next business day.

Once your order ships, you'll receive a tracking number by email. Subscription renewal orders follow the same processing time.

Delivery Times

Delivery times below are estimates from the date your order ships, not from the date of purchase. Actual delivery times depend on the carrier and may vary due to customs, weather, or carrier delays.

These are estimates, not guarantees. We do our best to ship promptly and choose reliable carriers, but we don't control how long the carrier takes to deliver.

Shipping Cost

Shipping is calculated at checkout based on your destination and order subtotal. The exact cost is shown before you complete your purchase.

Free shipping is available on orders above these thresholds:

• Canada: CAD $100
• United States: USD $100
• All other destinations: CAD $175

Carriers

We ship via:

• Canada Post for Canadian orders
• USPS for orders shipped to the United States
• UPS for select destinations and expedited options

Tracking is provided for all orders.

Duties, Taxes, and Customs (International Orders)

For orders shipped outside Canada, the customer is responsible for any applicable duties, taxes, customs fees, or import charges assessed by their country's customs authority. These charges are not included in the shipping cost shown at checkout and are billed separately by the carrier or customs broker upon delivery.

Customs processing times vary by country and are outside our control. Some countries have specific import rules for dietary supplements and natural health products. We recommend checking your local import regulations before ordering if you have concerns.

If a package is refused or returned to us because of unpaid duties or customs issues, the order is treated as a return: shipping cost and customs fees we incur are deducted from any refund.

Address Accuracy

Please double-check your shipping address at checkout. We ship to the address provided on your order. If you enter an incorrect or incomplete address and your package is undeliverable or sent to the wrong location, we may not be able to recover the package. Address corrections after shipping are subject to carrier policies and may incur additional fees.

Lost or Delayed Packages

If your package is significantly delayed past the estimated delivery window or tracking shows it as lost, contact us at support@carnivorebiotics.com and we'll help investigate with the carrier. See our Refund Policy for details on how we handle confirmed lost packages.

Questions

We're happy to help with shipping questions or tracking issues.

Email: support@carnivorebiotics.com
Phone: (438) 940-2454
Mail: Carnivore Biotics Corp., 2020 Trans Canada Route, Suite #107, Dorval, Quebec H9P 2N4, Canada