Refund and Return Policy

At a Glance

• The 60-Day "Gut-Check" Guarantee: First order, 60 days from delivery, full refund
• Do I send the bottles back? No. Keep them.
• What's refunded: Everything you paid, product and shipping
• Who's eligible: Your first order with us. One claim per customer or household
• How to claim: Email support@carnivorebiotics.com
• Refund currency: Canadian dollars (CAD), to your original payment method
• Processing time: 5 to 10 business days after we approve the claim

The 60-Day "Gut-Check" Guarantee

Open the bottle. Take it daily. Give it long enough that you can actually tell.

If, within 60 days of the day your first order is delivered, you decide it didn't do anything for you, email us and we'll refund the full amount you paid for that order, product and shipping both.

You keep the bottles. There's nothing to ship back, no return label, no photos, no inspection. We don't want a used bottle of probiotics back. It can't be resold, and asking you to take a probiotic and then return the bottle still sealed was never a coherent request.

What's Covered

• Your first order, whether it was a single bottle, a 2-Pack, a 3-Pack, one-time or Subscribe & Save
• On a bundle, we refund the full order total and you keep every bottle
• One claim per customer or household

What Isn't

Later orders and subscription renewals. The guarantee exists so a first-time buyer can take the risk of trying us. After that, you know what you're getting. If something goes wrong with a later order, the sections below cover it, and if your situation isn't in them, email us anyway and we'll sort it out.

How to Claim

Email support@carnivorebiotics.com with your order number and the name on the order. Tell us what happened if you want to, it genuinely helps us improve the product, but it isn't a condition of the refund and there's no interview. We'll confirm within one business day and process the refund from there.

Processing Your Refund

Refunds go back to the original payment method used at checkout, in Canadian dollars (CAD). Processing typically takes 5 to 10 business days from approval. Your bank or card issuer may take additional time to show it. If you paid in another currency, your provider converts the refund at the rate in effect on the refund date, which may differ slightly from the rate you paid at.

Damaged or Defective Items

If your order arrives damaged, with a broken bottle, leaking, or otherwise defective, contact us within 7 days of delivery at support@carnivorebiotics.com. Please include:

• Your order number
• Photos of the damaged item and packaging
• A brief description of the issue

We'll replace the item or issue a refund at no cost to you. This applies to every order, not just your first, and it's separate from the guarantee above.

Lost or Missing Packages

If tracking shows your package as delivered but you haven't received it, please first check with neighbours, building reception, and household members, and confirm the shipping address on your order. If the package is still missing after 7 days from the delivered date shown in tracking, contact us and we'll work with the carrier to investigate. We'll replace or refund lost shipments on a case-by-case basis after a reasonable carrier investigation.

Subscriptions

Your first subscription order is covered by the guarantee above. You can cancel, pause, or skip any future order from your account at any time before it bills, see our Subscription Policy. Orders already processed and shipped when you cancel will still be delivered.

Questions

Email support@carnivorebiotics.com. Most messages are answered within one business day.