Privacy Policy

1. Who We Are

Carnivore Biotics Corp. is the data controller responsible for your personal information.

Registered office: Carnivore Biotics Corp., 2020 Trans Canada Route, Suite #107, Dorval, Quebec H9P 2N4, Canada
Email: support@carnivorebiotics.com
Phone: (438) 940-2454
Health Canada NPN: 80145666

Carnivore Biotics Corp. is the legal entity behind the "Carnivore Biotics" brand and the carnivorebiotics.com website.

2. Information We Collect

Information You Provide

• Account information: Name, email address, and password if you create an account
• Order information: Billing address, shipping address, phone number, and payment information when you make a purchase (payment card details are processed by our payment processor, not stored by us)
• Subscription information: Delivery cadence, payment method, and order history for Subscribe & Save subscribers
• Communication: Email correspondence, contact form submissions, and customer support messages
• Marketing preferences: Email subscription status and topic interests
• Content you voluntarily share: If we add community features in the future (such as forums or member areas in the Carnivore Hub), any content you choose to post

Information We Collect Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and referring URL
• Device data: IP address, browser type, operating system, device type, and screen resolution
• Cookies and similar technologies: See Section 7 for details

Information We Do Not Collect

We do not collect or store sensitive health information about you. While we publish educational content about diet and nutrition, we do not request, store, or process information about your medical conditions, diagnoses, treatments, or symptoms. If you share health information with us voluntarily (for example, through a customer support email or via our AVA-AI navigation assistant), we do not retain it as part of your account profile and we do not use it for marketing, analytics, or any other purpose.

We do not collect information from anyone under 18 years of age. See Section 9.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders (including subscription orders)
• Communicate with you about orders, shipping, returns, and customer support
• Manage Subscribe & Save subscriptions, including renewals and account updates
• Send marketing emails about products and content, if you have opted in
• Personalize your experience on our website
• Improve our products, services, and website
• Detect and prevent fraud or abuse
• Comply with legal obligations

We will not use your information for purposes you haven't agreed to. If our purposes change materially, we will update this policy and, where required, ask for your consent.

4. How We Share Your Information

We do not sell your personal information. We share it only with the third parties described below, and only for the purposes listed.

Service Providers (Sub-Processors)

We work with the following third-party service providers who process personal information on our behalf:

• Shopify for e-commerce platform, checkout, and order management
• Stripe and PayPal for payment processing
• Klaviyo for transactional emails and email marketing automation
• Mailchimp for email newsletters and marketing campaigns
• Google Analytics for website usage analytics (configured to anonymize IP addresses where supported)
• Canada Post, UPS, and USPS for order shipping
• Netlify for website hosting
• Lovable for website development and content management

These service providers are bound by contractual obligations to protect your personal information and to use it only for the specific purposes we authorize.

Legal and Safety

We may share information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, the safety of users, or the integrity of our services.

Business Transfers

If Carnivore Biotics Corp. is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you and provide choices if any such change affects your data.

Community Visibility (Future Feature)

If we add public community or forum features in the future, content you choose to post in those areas will be visible to other community members. We will provide clear notice and consent steps before launching any such feature.

5. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

Rights for Residents of the European Union and United Kingdom (GDPR)

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information ("right to be forgotten")
• Restriction: Restrict how we process your information
• Portability: Receive your information in a structured, machine-readable format
• Objection: Object to processing based on our legitimate interests, including direct marketing
• Consent withdrawal: Withdraw consent you previously gave, at any time
• Lodge a complaint: File a complaint with your local data protection authority

The legal basis for our processing is one of: your consent, performance of a contract (when you buy from us), our legitimate interests in operating our business, or compliance with legal obligations.

Rights for Residents of California (CCPA/CPRA)

• Know: What personal information we collect, use, and share
• Access: Receive a copy of your personal information
• Delete: Request deletion of your personal information
• Correct: Correct inaccurate information
• Opt-out: Opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Non-discrimination: We will not discriminate against you for exercising your rights

Rights for Residents of Canada (PIPEDA)

You have the right to access your personal information, correct it, and withdraw consent for its use (subject to legal or contractual restrictions).

How to Exercise Your Rights

To exercise any of these rights, contact us at support@carnivorebiotics.com with your request. We will respond within 30 days. We may need to verify your identity before processing requests involving sensitive information or deletion.

6. Data Retention

We keep your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

General retention guidelines:

• Order records: 7 years from the order date (to comply with Canadian tax and accounting requirements)
• Account information: Until you request deletion or 3 years after your last activity
• Marketing subscriptions: Until you unsubscribe
• Customer support communications: 2 years from the date of last contact
• Website analytics data: Up to 26 months in Google Analytics

If you request deletion, we will delete or anonymize your information except where retention is required by law (such as financial records).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Essential cookies: Required for the website to function (e.g., shopping cart, login session)
• Analytics cookies: Help us understand how visitors use the site (Google Analytics)
• Marketing cookies: Used by our email marketing platforms (Klaviyo, Mailchimp) to track campaign performance
• Functional cookies: Remember your preferences

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when one is being set. Disabling essential cookies may make parts of our site stop working.

Where required by law (such as in the EU/UK), we obtain consent before setting non-essential cookies.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/HTTPS encryption for all data transmitted to and from our website
• Secure payment processing through PCI-compliant third parties (Stripe, PayPal)
• Restricted access to personal information to authorized personnel only
• Regular security reviews and updates

No method of internet transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Data Breaches

If we become aware of a data breach that affects your personal information, we will notify you and applicable regulators within the timeframes required by law (typically 72 hours under GDPR, similar requirements under PIPEDA).

9. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

If you are under 18, please do not use our website or provide us with any personal information. If we learn that we have inadvertently collected information from a minor, we will delete it.

10. International Data Transfers

Carnivore Biotics Corp. is based in Canada. Our service providers may be located in Canada, the United States, or other countries. When we transfer your personal information internationally, we use contractual safeguards (such as Standard Contractual Clauses for transfers from the EU/UK) to ensure your information remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by email (if you have an account or are a subscriber) or by posting a prominent notice on our website. The "Last Updated" date at the top of this policy indicates the most recent revision.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information:

Email: support@carnivorebiotics.com
Phone: (438) 940-2454
Mail: Carnivore Biotics Corp., 2020 Trans Canada Route, Suite #107, Dorval, Quebec H9P 2N4, Canada

We respond to most inquiries within one business day.